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Crisis Support

Crisis support

Please note

Valleys Steps is a service aimed at those who are taking charge of their own emotional wellbeing. It is a service providing information of a general nature.

We are not a crisis service ourselves and do not offer individual emotional support.

We are aware, however, that from time to time this site may be reached by someone who needs immediate help so we have listed relevant local support services below.

C.A.L.L. Helpline


This service offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service.

C.A.L.L. Helpline offers a confidential listening and support service.

Phone them on 0800 132 737   or   Text the word ‘Help’ to 81066

The Samaritans


The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland

The Samaritans are open 24 hours a day, 7 days a week, they offer free confidential emotional support to anyone experiencing feelings of distress or despair.

Phone The Samaritans on  08457 90 90 90

Crisis support

In severe emergencies only

For severe crisis situations only i.e. when the person is a danger to themselves and is expressing suicidal intent, the NHS Crisis Team should be contacted on 01443 443443 extension 4388

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